Processing & Shipping Policies
If you are ordering a Custom vest, jacket, or outfit please order in advance. The only items that are readily able to ship out are the Vintage Style Tees, These Ready-to-Ship Customs, and any items Under $20.
Processing Policy
PLEASE NOTE that the shipping time is not the processing time!
Your order is custom-made and takes typically 1-3 days to make for standard listed items, and the timeline varies for Custom Request Orders which is a specialized order process. The important thing to note is that all Customs are made in the order that they are received in! If there are 30 people in front of you, then we will make those 30 orders before we get to yours, to be as fair as possible.
We do understand though, that you may want your Custom for a specific event. We recognize dates that you mention in your order notes, and work towards getting your Custom to you by the specified date as long as it is ordered at least five weeks before the specified date. In order for this to be valid, you have to mention this date in your order notes when you make the initial order.
If you find yourself in a bind and need your Custom soon but didn't leave your specified date in your order notes (5 weeks in advance), we can work with you to get your Custom to you sooner. You will need to pay an urgency fee in order to have us make your Custom sooner (since we'll have to work overtime and bump you up as well). We work Mon-Fri and sometimes on weekends. This is the most fair method that we have found works out for everyone. Thank you for your understanding, and please know that only one set of hands is physically making these special items for you to cherish.
You can email us at inquire@thunderstompthreadz.com to ask any questions on when your order is estimated to arrive.
Shipping Policy
Cost for shipping will be included in your final total. Items will be shipped no later than within 150 days of purchase unless otherwise specified in your processing time or agreed upon with the buyer through conversation. Remember, these items are hand made and custom!
Shipping may be upgraded if desired at checkout. Standard domestic shipping is between 1-7 days on average, but will vary based upon which shipping method you choose at checkout. International shipping typically takes between 5-21 days, but this varies and is dependent upon the shipping carrier. Please note that any listed shipping timeframes begin after the processing period, which is the time that it takes to custom-make your item.
Email us at inquire@thunderstompthreadz.com with any questions you may have.
